Payment Policy

1. About This Policy; Who We Are; What Governs Money Matters

This Payment Policy ("Policy") states how payments are made through the website at jdswebservice.com, which our Terms of Service call the "Site," and through the client portal connected to the Site. "We," "us," and "our" mean the sole proprietorship that operates the Site under the trade name "JD's Web Service," from the Commonwealth of Pennsylvania. Our contact address for all matters arising under this Policy is [email protected].

This Policy describes how payments are made: the payment screen used at ordering, the billing page of the client portal, invoices, add-on payments, and payment records. It does not set the terms of any client's services or money terms. The services we provide to clients, and the services, prices, payments, billing, refunds, and cancellations between a client and us, are governed by that client's service agreement (a "Signed Service Agreement," the meaning those words carry in the Terms). Wherever a client's Signed Service Agreement differs from this Policy, the Signed Service Agreement controls. As our Privacy Policy already states for the money pages: "The payment and cancellation pages on the Site are public descriptions of our services, not the contract itself. The signed agreement controls wherever the two differ."

A visitor who uses the Site in any other manner is governed by the Terms.

2. Online Payments; the Payment Processor

Online payments are processed by Stripe, Inc. ("Stripe"). When you pay, your payment card details go to Stripe, and we do not receive or store your full card numbers. Stripe operates under its own terms during payment.

3. Where Payments Are Made

Payments are made in two places. When you order a plan through the Site, you pay through the payment screen at which your order is placed (the "Checkout"). After that, everything about your plan and your invoices runs through the client portal page that shows your plan, your billing period, your invoices, and your next charge (the "Billing Page"). The Billing Page is the authority on your plan, your billing period, and when your next charge happens. To update your billing details or your payment information, contact us at [email protected].

4. Currency and Taxes

All prices and payments described in this Policy are in United States dollars (USD). Prices exclude applicable taxes. Where a sales or similar tax applies by law, it is added at Checkout or on an invoice, and the amount presented at the time of payment is what you pay.

5. The Structure of Payments: the First Month and Your Recurring Plan

Our public pricing page (the "Pricing Page") shows the current amounts for our plans and the billing periods they may be paid on. A client's own price is a term of that client's Signed Service Agreement, which controls.

Two kinds of payment make up the structure:

1. A one-time payment for the first month of hosting (the "First Month") is made at Checkout to begin service; no separate free-trial program is offered.
2. Recurring payments follow the billing period chosen for your plan.

What any particular order charges, and the amounts, are shown at Checkout, on the Pricing Page, and in the Signed Service Agreement; your Billing Page then shows your actual plan, billing period, and next charge.

6. Renewal of Recurring Payments

Recurring payments are charged automatically according to the billing period chosen for your plan. They continue under your Signed Service Agreement until that agreement ends or a cancellation takes effect at the end of a billing period under that agreement and our Cancellation Policy. Your Billing Page always shows your plan, your billing period, and your next charge.

7. Price Changes

Prices shown on the Pricing Page may change from time to time. The price that governs a client's recurring payments is the price in that client's Signed Service Agreement, which controls; any change to a client's own recurring price follows that agreement.

8. Refunds, Adjustments, and Service Credits

Refunds, adjustments, or service credits, if any, are governed by your Signed Service Agreement, which controls. This Policy describes how payments are made; it does not govern whether a payment is returned.

9. Failed or Declined Payments

When a recurring payment fails or is declined, we may retry it and may contact you at the email address on your account. What a late or failed payment means for service availability, and any fees or reactivation conditions that follow, are governed by your Signed Service Agreement, which controls.

10. Disputed Charges

If you believe a charge is in error, contact us at [email protected] before starting a bank dispute; the fastest path to a fix is a message to us. Billing disputes between a client and us are governed by that client's Signed Service Agreement, which controls.

11. Add-On Payments

Add-ons are ordered and paid through the client portal. An add-on is priced as shown at the time it is ordered or as recorded in your Signed Service Agreement or a change order; recurring add-on charges follow your billing cycle, and add-on amounts appear on your Billing Page.

12. One-Time Invoices

We may issue one-time invoices for one-time work, such as a whole-site redesign. An invoice shows the amount due, appears on your Billing Page, and is paid through the client portal. What the work covers, and when it happens, are governed by your Signed Service Agreement or the change order that ordered the work.

13. Promotional Pricing, Discounts, and Coupons

We may offer promotional pricing, discounts, or coupons from time to time. When we do, the discount is shown at Checkout, the promotion's own terms govern what it adjusts, and your Signed Service Agreement continues to control your billing.

14. Payment Records

Payment records, including invoices and receipts, are kept under the retention statements of our Privacy Policy. Information connected to a client's Signed Service Agreement is kept under the rules of that agreement, the same way the Privacy Policy already states it.

15. Governing Law; Disputes

The subject of this Policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. If a dispute arises out of the subject of this Policy, the parties shall first attempt to resolve it through good-faith mediation. If the dispute remains open 60 days after mediation begins, either party may file an action in the state courts located in Allegheny County, Pennsylvania. Genuine disputes between a client and us about services, prices, payments, billing, refunds, or cancellations remain under the client's Signed Service Agreement, which controls.

16. Changes to This Policy

We may change this Policy at any time, and the updated version takes effect immediately when it is posted. That rule is the same rule every one of our posted legal documents carries, so our posted documents never disagree on when changes start.

17. Related Documents

• Our Terms of Service (jdswebservice.com/terms, formal version at jdswebservice.com/terms/legal) govern the use of the Site. They state that client services, including services, prices, payments, billing, and cancellations, are governed by the service agreement each client signs, and that the contract supersedes any public policy page in our document set wherever the contract differs on those matters; this Policy is the public money page that rule leaves room for.
• Our Privacy Policy (jdswebservice.com/privacy, formal version at jdswebservice.com/privacy/legal) governs the personal information connected to payments and billing, including payment records, invoices, and receipts.
• Our Cancellation Policy (jdswebservice.com/cancellation, formal version at jdswebservice.com/cancellation/legal) governs how cancellations are requested and when they take effect: the request paths, the period-end rule with its no-proration stance, the state of the portal after the request and after the cancellation takes effect, exports, retention, and reactivation. Wherever the Cancellation Policy differs from your Signed Service Agreement, the Signed Service Agreement controls.

18. Contact

Payments are made through the Checkout and the Billing Page (Section 3). Billing details and payment information are updated by email to [email protected] (Section 3). Disputed charges go first to [email protected] (Section 10). For anything else about this Policy, email [email protected], the mailbox our Terms of Service designates for questions and legal notices.