Cancellation Policy

1. About This Policy; Who We Are; What Governs Cancellations

This Cancellation Policy ("Policy") states how a client cancels a plan and what follows a cancellation, through the website at jdswebservice.com, which our Terms of Service call the "Site," and through the client portal connected to the Site. "We," "us," and "our" mean the sole proprietorship that operates the Site under the trade name "JD's Web Service," from the Commonwealth of Pennsylvania. Our contact address for all matters arising under this Policy is [email protected].

This Policy covers the cancellation of a plan: how a cancellation is requested, through the Billing Page of the client portal or by email; the effects that run through the end of the paid billing period; and what follows a cancellation: the end of service, exports, data retention, and reactivation. It does not set the terms of any client's services or money terms. The services we provide to clients, and the services, prices, payments, billing, refunds, and cancellations between a client and us, are governed by that client's service agreement (a "Signed Service Agreement," the meaning those words carry in the Terms). Wherever a client's Signed Service Agreement differs from this Policy, the Signed Service Agreement controls. As our Privacy Policy states for the payment and cancellation pages: "The payment and cancellation pages on the Site are public descriptions of our services, not the contract itself. The signed agreement controls wherever the two differ."

A visitor who uses the Site in any other manner is governed by the Terms.

2. What Cancellation Means Here

For this Policy, a cancellation is a request you, the client, make for your own plan. A cancellation does two things: (1) it ends the recurring billing for your plan, meaning your plan is not renewed after your current billing period; and (2) it causes the services under that plan, including hosting of your site, to end when that billing period closes. Nothing in this Policy changes the order of control stated in Section 1: these are the effects of a cancellation you request, described in public words.

3. How a Cancellation Is Requested

You can request a cancellation from the client portal page that shows your plan, your billing period, your invoices, and your next charge (the "Billing Page," the meaning those words carry in our Payment Policy), which carries the cancellation flow for your plan, or by contacting us at [email protected] when the portal cannot be used. Who is authorized to make a cancellation request for an account, and any formality a request must satisfy, are governed by your Signed Service Agreement, which controls.

4. When a Cancellation Takes Effect

A cancellation takes effect at the end of the billing period already in progress when you request it. Your plan's services and billing continue through the end of that period. The final billing period is not pro-rated: we do not give a credit, refund, or price adjustment for the days of that period already paid for, or for the days remaining in it. The Billing Page carries the same warning when you request a cancellation.

5. Ending Service Before the Period Ends

Some clients ask whether service can end earlier than the end of the current billing period. Whether requests like that are available at all, and anything that follows them, are governed by your Signed Service Agreement, which controls. This Policy addresses cancellations that take effect at the end of a billing period.

6. Your Portal After You Request a Cancellation

After you request a cancellation, your cancellation remains pending until it takes effect at the end of your current billing period. During that time, the Billing Page keeps showing your plan, your billing period, and your next charge, and it shows the cancellation and the date it takes effect. What the Billing Page shows is the authority on your cancellation's state and on the date it takes effect. We may also contact you at the email address on your account about your cancellation.

7. Your Portal After the Cancellation Takes Effect

Your portal access continues while a cancellation is pending. After the cancellation takes effect, your account stays usable for billing and viewing: your plan history, your invoices, and your payment records remain viewable, while portal actions that create, change, or cancel subscriptions, or submit change requests, are no longer processed there. Anything about your account after service ends follows your Signed Service Agreement, which controls.

8. The End of Service

Your plan's services, including hosting of your site, continue through the end of the final billing period and end when that period closes. What follows after service ends, including anything about your site's retirement and the related offboarding steps, follows your Signed Service Agreement, which controls. This Policy states no takedown or deletion schedules; what is kept after a cancellation, and for how long, is addressed in Section 10 and governed by our Privacy Policy.

9. Website Code and Exports

We do not provide exports of your website's program code by default. You may request an export by contacting us at [email protected]. Whether an export is provided, and its form and terms, are governed by your Signed Service Agreement, which controls.

10. What Is Kept After a Cancellation

What is kept after a cancellation, and for how long, is governed by our Privacy Policy, which controls. Material connected to a client's Signed Service Agreement is kept under the rules of that agreement, the same way our Privacy Policy and our Payment Policy already state it.

11. Email Mailboxes and Add-On Subscriptions

Add-on subscriptions, such as additional custom email mailboxes beyond the mailboxes your plan includes, end the way your plan ends: they continue through the end of the final billing period and end when it does, and no add-on is closed early or pro-rated. The mailboxes that come with your plan are part of the services under your plan, and they end with it. Email records and mailbox data are handled under our Privacy Policy, which controls.

12. Refunds on Cancellation

Refunds of amounts already paid, adjustments, or service credits, if any, are governed by your Signed Service Agreement, which controls. This Policy addresses when cancellations take effect; it does not govern whether a payment is returned. Our Payment Policy is the page that describes how payments are made, and that Policy likewise leaves whether a payment is returned to your Signed Service Agreement.

13. Changing or Withdrawing a Pending Cancellation

A pending cancellation may be changed or withdrawn before it takes effect by contacting us at [email protected], or as the portal provides. Anything owed or payable in connection with a reversal, including billing that resumes when service is restored under the same plan, follows your Signed Service Agreement, which controls.

14. Endings We Initiate

This Policy addresses cancellations you request. Endings of service or of account access that we initiate, and their causes and timelines, are governed by your Signed Service Agreement and our Terms of Service, which control. Our Payment Policy describes what follows failed or declined payments.

15. Coming Back After a Cancellation

After a cancellation has taken effect, you can order service again at any time at the prices shown at that time on our public pricing page (the "Pricing Page," the meaning those words carry in our Payment Policy). Anything specific to a former client's return, including any conditions, set-up steps, or custom pricing, follows the Signed Service Agreement made at that time, which controls.

16. Governing Law; Disputes

The subject of this Policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. If a dispute arises out of the subject of this Policy, the parties shall first attempt to resolve it through good-faith mediation. If the dispute remains open 60 days after mediation begins, either party may file an action in the state courts located in Allegheny County, Pennsylvania. Genuine disputes between a client and us about cancellations, services, billing, or refunds remain under the client's Signed Service Agreement, which controls.

17. Changes to This Policy

We may change this Policy at any time, and the updated version takes effect immediately when it is posted. That rule is the same rule every one of our posted legal documents carries, so our posted documents never disagree on when changes start.

18. Related Documents

• Our Terms of Service (jdswebservice.com/terms, formal version at jdswebservice.com/terms/legal) govern the use of the Site. They state that client services, including services, prices, payments, billing, and cancellations, are governed by the service agreement each client signs, and that the contract supersedes any public policy page in our document set wherever the contract differs on those matters; this Policy is the public cancellation page that rule leaves room for.
• Our Privacy Policy (jdswebservice.com/privacy, formal version at jdswebservice.com/privacy/legal) governs what is kept after a cancellation: personal information, account records, email records, and mailbox data.
• Our Payment Policy (jdswebservice.com/payment, formal version at jdswebservice.com/payment/legal) governs the recurring payments a cancellation stops, and it carries the contact-first path for disputed charges and for questions about money already paid. Any consequence of a bank dispute between a client and us is governed by the client's Signed Service Agreement, which controls.

Wherever your Signed Service Agreement differs from this Policy or any of the documents named above, the Signed Service Agreement controls.

19. Contact

Cancellations are requested from the Billing Page or by email to [email protected] (Section 3). A pending cancellation is changed or withdrawn by email to [email protected] (Section 13). Export requests go to [email protected] (Section 9). For anything else about this Policy, email [email protected], the mailbox our Terms of Service designates for questions and legal notices.