Cancellation Policy

Plain-language summary; the legal text governs if the two ever differ.

What is this?

This is the everyday version of our Cancellation Policy for jdswebservice.com. It explains how to cancel your plan, when the cancellation takes effect, what happens to your portal and your website at the end, and how to come back if you change your mind. The short answer: cancelling stops the next renewal, your plan runs to the end of the period you already paid for, and then service ends. The formal legal version is the one that counts if the two ever say different things.

The short version

You can cancel from the billing page in the client portal, or by emailing [email protected] if you cannot use the portal. A cancellation takes effect at the end of the billing period you are already in: service and billing continue to the end of that period, and nothing renews after it. The final period is not pro-rated, so no money comes back for the days you already paid for. After that, your portal stays usable for looking at your history, exports are available on request, and you can order again whenever you want.

Who we are, and who owns the cancellation terms

• "JD's Web Service" is a sole proprietorship in Pennsylvania that runs jdswebservice.com. We say "we," "us," and "our."
• This page describes how cancelling works. It does not set your price or your service terms: that is what your signed contract does. Where the signed contract differs from this page, the contract wins.
• Our privacy policy says the same thing about the payment and cancellation pages: they are public descriptions of our services, not the contract itself.

What "cancel" means here

• Cancelling does two things: it stops the next renewal of your plan, and it ends the services under that plan (including hosting of your site) when the current billing period closes.
• A cancellation here means one you request for your own plan. Other ways service or access can end are covered by your contract and our Terms.

How to cancel

• Use the cancellation flow on the billing page of the client portal.
• Or email [email protected] if you cannot use the portal.
• Who can request a cancellation for an account, and any formal steps needed, follow your signed contract.

When the cancellation takes effect

• The cancellation takes effect at the end of the billing period you are already in.
• Your plan and billing continue to the end of that period.
• The final period is not pro-rated: no credit, refund, or price adjustment for days already paid for or days left in the period.
• The billing page shows the same warning when you request a cancellation.

Example: your billing month runs from the 20th of one month to the 19th of the next. You ask to cancel on the 5th. Your plan keeps running and billing runs to the 19th. Nothing is charged after that, and the days between the 5th and the 19th do not come back as money or credit. That is what "not pro-rated" means.

Stopping sooner than that

• If you want service to end before the period closes, whether that is possible and what it involves is governed by your signed contract.
• This page covers cancellations that take effect at the end of a period.

What your portal shows after you request a cancellation

• Your billing page keeps showing your plan, your billing period, and your next charge, and it now shows the cancellation and the date it takes effect.
• What the billing page shows is the authority on your cancellation's state and date.
• We may also email the address on your account about your cancellation.

What your portal shows after the cancellation takes effect

• Your account stays usable for billing and viewing: your plan history, your invoices, and your payment records remain viewable.
• Actions that create, change, or cancel subscriptions, or submit change requests, are no longer processed there.
• Anything about your account after service ends follows your signed contract.

The end of service

• Your plan's services, including hosting of your site, continue to the end of the final period and end when it closes.
• What happens after that (your site's retirement and the steps that follow) comes from your signed contract.
• This page does not publish takedown or deletion schedules.

Website code and exports

• We do not send you exports of your website's program code by default.
• You can request an export by emailing [email protected].
• Whether an export is provided, and its form and terms, follow your signed contract.

What we keep after a cancellation

• What we keep after a cancellation, and for how long, is governed by our privacy policy.
• Anything connected to a client's signed contract follows that contract's rules.

Mailboxes and add-ons

• Add-on subscriptions (like extra custom email mailboxes beyond what your plan includes) end the way your plan ends: they run to the end of the final period and end when it does. No add-on is closed early or pro-rated.
• The mailboxes that come with your plan are part of the service, and they end with it.
• Email records and mailbox data are handled under our privacy policy.

Refunds on cancellation

• Refunds of money already paid, adjustments, or service credits, if any, are governed by your signed contract.
• This page explains when cancellations take effect, not whether a payment comes back.

Changing your mind

• A pending cancellation can be changed or withdrawn before it takes effect: email [email protected], or use the portal if it provides a way.
• Anything owed or payable in connection with a reversal, including billing that starts again when service is restored under the same plan, follows your signed contract.

Endings we start

• This page covers cancellations you request.
• Endings of service or account access that we start, and why and when, are governed by your signed contract and our Terms.
• Our Payment Policy describes what happens after failed or declined payments.

Coming back later

• After a cancellation takes effect, you can order service again at any time at the prices shown on our pricing page at that time.
• Anything special about a former client's return (conditions, set-up steps, custom pricing) follows the signed contract made at that time.

Rules of the road

• Pennsylvania law governs this policy.
• A dispute about the subject of this policy goes to good-faith mediation, and if it is still open after 60 days, to the state courts in Allegheny County, Pennsylvania.
• Cancellation, billing, and refund disputes between us and a client stay under the signed contract, which controls.

Changes to this policy

• We can change this policy at any time, and it takes effect the moment we post it. That is the same rule all our legal documents use.

Related pages

• Our Terms of Service (jdswebservice.com/terms) state that the signed contract governs client services, including cancellations, and beats any public policy page where the contract differs.
• Our Privacy Policy (jdswebservice.com/privacy) governs what is kept after a cancellation.
• Our Payment Policy (jdswebservice.com/payment) governs the recurring payments a cancellation stops, and it is the page to use first if a charge looks wrong. Consequences of a bank dispute are governed by your signed contract.

Contact

• Cancel, change a pending cancellation, or ask for an export: [email protected].
• Everything else about this policy: [email protected].